Where are you located?
We are located right outside of Austin, Texas in Round Rock.
When did the company open for business?
March of 2014
Do you ever use any type of food colorings in your e-juices?
What ratio of PG/VG do you use?
We offer 50/50 and 30PG/70VG
Do your e-juices contain Diacetyl?
We will never use any flavors that contain diacetyl.
Do you test your e-juices for Diacetyl and Acetyl Propionyl?
Yes, we have tested a few so far and those results can be found on our Facebook page.
What is your mixing room like?
We have a large sterile mixing room that contains all stainless equipment including counters and all employees filling orders are required to wear a hair net, a gown and gloves.
How long will it take for my order to be shipped out?
Once your order is received we try our hardest to get them shipped out by the next business day, however any orders placed after 12PM on Thursday will usually get shipped out the following Monday given it's not a Holiday.
How long will it take for my order to get to me?
That depends, for domestic orders we use USPS priority mail which is anywhere from 1-3 business days. International shipments can take up to 20 days as they are sent using USPS First Class mail (to keep shipping costs down).
Why do you offer a free 100ML if I order over 100 dollars?
Why not? We figure if a customer is willing to spend that kind of money with us, it's the least we could do.
Have a question for us? Contact us at firstname.lastname@example.org